Terms & Conditions


  ENTERING INTO A PURCHASE AGREEMENT  

By placing an order the buyer confirms that he is familiar with these terms and conditions, including conditions reclaim and agrees with them. The order is a draft purchase agreement. The purchase contract shall arise upon receipt of ordered goods by the buyer. Place of delivery is the address specified by the purchaser in the order form, email or otherwise by agreement. Ownership of goods passes to the buyer after the payment for the goods (purchase price) and its takeover.


  DELIVERY & PAYMENT  

Czech Post:

Only payment in advance before production! We need your proof of payment (screen or other confirm your payment). Wait for our calculation the final price, please.

Smallest package (1-2 collars, ...): 9,5 €

Smaller package (3-5 collars; harness, harness with collar,...): 15 €

Big package (harness, more collars, leashes,...: 26 €

Giants / weighty package (WP harness, more big collars, ...): 42 €

Other sizes of packages - price advance after agreement (oversized order is possible to divide to two big packages)

We reserve the right to modify the postage price according to the pricelist of the Czech Post.

The order more than for 120€ - 10% DISCOUNT from complete order

Bank account for €:
IBAN: CZ2720100000002400667444
SWIFT/BIC: FIOBCZPPXXX



  PRICES  

WE ARE NOT VAT PAYER!

The prices depend on the costingness of produced goods (length, width, number embroidered letters, ..). Pricelist HERE


  PRODUCTION & DELIVERY CONDITION  

The goods are usually made within 14 days (classic small order) or 30 days (big order) from receipt of the order (unless otherwise stated). Dispatched by Czech Post the next business day after the production. The buyer will be informed about the dispatch of the goods.


  RETURNING GOODS & COMPLAINT  

Buyer has the right pursuant to § 53 par. 7 of the Civil Code to return the purchased goods without giving any reason, within 14 calendar days from the date of receipt of goods. The buyer can not withdraw under paragraph 7 from the purchase contract for the supply of goods adjusted as desired by the consumer or to his person, as well as goods subject to rapid deterioration, wear and tear. Reclaim is not possible in case of worn-out goods, mechanically damaged goods (překousání, abrasions, tearing off the seam, ...) and any goods mechanically altered (edited by another person). The buyer is obliged to immediately inspect the goods upon receipt and in the case of a damage to inform the producer. Since most our products are bespoke, we do not accept returned goods because of bad sizes !!! (bad measuring of the dog). Returning the production prices for goods that have been manufactured bespoke / customer's request - a cancellation fee of 35% of the entire price of the product. Claimed goods must be free of dirt and other collateral damage. This goods destined to the complaint must be sent by registered post to our address (see. CONTACT). The package with the claimed goods includes also a cover letter (about mistake or defect) and a copy of the document (invoice). We do not accept packages COD! Complaints DOES NOT INCLUDE reimbursement for postage! (customer pays itself). Returning the purchase amount back to your account - The manufacturer is entitled to deduct from the purchase price of the costs associated with the transfer of money from account to account (banking fees!).


! AFTER ACCEPTING THE ORDER YOU WILL BE CONTACTED !


! Note .: The manufacturer has the right to publish their goods on the website!